FAQ

1) Navigate to shop and choose your item/s.
2) Click ADD TO CART then choose a size (for applicable items)
3) Go to your cart that can be found on the top right of your screen then check the details.
4) Accept the Terms & Conditions.
5) Proceed to Checkout.
6) Input your shipping details.
7) Choose your payment method.

*Once done, you will automatically receive an email with the order confirmation on the email you provided upon checkout.

Yes, we accept Cash On Delivery. Cash On Delivery is available nationwide within the Philippines

Yes, by paying, you automatically agree to be bound by our terms and conditions. Terms and conditions can be found on the bottom of every page.

You will receive an email with the tracking link of your order once you successfully checkout from our store.
If order confirmation is not received, please check your spam or junk folder first. If nothing appears, please contact us through our email hello@elfelipe.com or through Facebook & Instagram (@shopelfelipe)

Yes, we have same-day delivery through Mr. Speedy, Lalamove, Angkas or Grab within NCR only. Orders paid on the same day before 2pm is qualified for the same-day delivery. Orders paid after 2pm however will be dispatched the next day. For booking info and processing, contact us through @shopelfelipe on Facebook or Instagram. You can also send us an email for same-day delivery at hello@elfelipe.com. Please note that the delivery expense will be shouldered by the customer.

- We only cater same-day delivery within NCR.
- Orders paid on the same day before 2pm is qualified for the same-day delivery.
- Orders paid after 2pm however will be dispatched the next day.
- We deliver via Mr. Speedy, Lalamove, Grab Express or Angkas.
- The estimated origin of the item is from SM Valenzuela
- Please note that the delivery expense will be shouldered by the customer.

For booking info and processing, message us at @shopelfelipe on Facebook or Instagram. You can also email us at hello@elfelipe.com.

Please indicate the following:
Order Number:
Best time for delivery (may not be followed):
Pin Location:

PHP 90 - Metro Manila
PHP 170 - Visayas, Mindanao and other parts of Luzon

Same-day Delivery - Depends on the location. Same-day delivery cost is shouldered by the customer.

Metro Manila:
Items will be received within 2-3 business days.

Visayas:
Items will be received within 5-7 business days.

Mindanao:
Items will be received within 5-7 business days.

Other parts of Luzon:
Items will be received within 3-5 business days.

You can track your order by visitng www.jtexpress.ph. Once order has already been dispatched, an email with the tracking link of your order will be sent to the email address you provided when you checkout.

We are Philippine-based and we ship to all locations within the Philippines.

Yes, we do ship internationally but depending on the location. This is subject for approval. To know more about this, please contact us at hello@elfelipe.com or on our Facebook and Instagram page (@shopelfelipe)

We work with a third-party courier, J&T, for all our deliveries nationwide.

For same-day delivery within NCR, customers can choose between Mr. Speedy, Lalamove, Grab Express or Angkas.

Only item/s bought online via website are allowed for exchange. Item/s bought at the bazaar can't be exchanged. Item/s eligible for exchange include wrong size and damaged item/s. Exchange of item/s is upon approval. No email reply for the exchange 7 days after receiving the order will mean that the customer agrees not to replace the item anymore.

Exchange item/s can be made within 7 days upon receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received from its original packaging. Shipping fee must be settled first before we can ship back the item to you. No email reply for the exchange 7 days after receiving the order will mean that the customer agrees not to replace the item anymore.

You may contact us through our email hello@elfelipe.com.

Please include the following information:
1) Proof of Payment
2) Name, contact number and Order ID.
3) Photo of the wrong-sized or damaged item/s

We cover expenses that may arise for exchanging damaged item/s only. Shipping fee that may arise due to wrong sizes is covered by the customer. Shipping fee must be settled first before we can ship back the item to you.

Size guide can be found under the ADD TO CART button in every product page.

Yes, we usually restock our sold out items especially for basics but depending on the design. Designed items such as printed polos may not be restocked.

For bank payment:
Make sure you input the right bank details and took a screenshot of it.
Send the proof of payment together with your order number and name at hello@elfelipe.com and someone will get in touch with you.


For PayPal, you will receive a payment confirmation from them. You can also check your PayPal app for the transaction confirmation.