FAQ

1) Navigate to shop and choose your item/s.
2) Click ADD TO CART then choose a size (for applicable items)
3) Go to your cart that can be found on the top right of your screen then check the details.
4) Accept the Terms & Conditions.
5) Proceed to Checkout.
6) Input your shipping details.
7) Choose your payment method.

*Once done, you will automatically receive an email with the order confirmation on the email you provided upon checkout.

Yes, we accept Cash On Delivery. COD is available nationwide within the Philippines

Yes, by making a payment, you automatically agree to be bound by our terms and conditions. The terms and conditions can be found at the bottom of every page.

You will receive an email with the tracking link once you successfully check out from our store.
If you don’t receive an order confirmation, please check your spam or junk folder first.
If nothing appears, contact us at hello@elfelipe.com or message us on Facebook/Instagram (@shopelfelipe).

Yes, we offer same-day delivery via Lalamove, Angkas, or Grab.
Eligibility depends on each app’s deliverable zone.
Orders paid before 2 PM qualify for same-day delivery. Orders paid after 2 PM will be dispatched the next day.
For booking and processing, message us on Facebook/Instagram (@shopelfelipe) or email us at hello@elfelipe.com .
Please note: delivery fees are shouldered by the customer.

- We only offer same-day delivery within the deliverable zone of each app (typically within NCR). Deliverable zone depends on the booking app.
- Please message us first before placing an order so we can assist.
- COD is not applicable for same-day delivery.
- Payment for same-day delivery is strictly via BDO or BPI only.
- Orders paid via other payment methods are not applicable for same-day delivery.
- Orders paid on the same day before 2 pm are eligible for same-day delivery.
- However, orders paid after 2 pm will be dispatched the next day.
- We provide delivery options via Lalamove, Grab Express, Angkas, or JoyRide.
- The estimated point of origin for the item is from SM Valenzuela.
- Please be aware that the delivery expense will be shouldered by the customer.

For booking information and processing, message us at @shopelfelipe on Facebook or Instagram. You can also email us at hello@elfelipe.com .

Please indicate the following:
Order Number:
Best time for delivery (may not be followed):
Pin Location:

PHP 90 - Metro Manila
PHP 170 - Visayas, Mindanao and other parts of Luzon

Same-day Delivery - Depends on the location. Same-day delivery cost is shouldered by the customer.

Metro Manila:
Items will be received within 2-3 business days.

Visayas:
Items will be received within 5-7 business days.

Mindanao:
Items will be received within 5-7 business days.

Other parts of Luzon:
Items will be received within 3-5 business days.

We are Manila-based and we ship to all locations within the Philippines.

Yes, we ship internationally, but availability depends on your location and is subject to approval. For more information on international shipping, please contact us at hello@elfelipe.com or message us on Facebook or Instagram (@shopelfelipe).

We work with a third-party courier, J&T, for all our deliveries nationwide.

For same-day delivery within NCR, customers can choose between Lalamove, Grab Express, Joy Ride or Angkas.

Only items purchased online through our website can be exchanged. Eligible items include wrong sizes or damaged products. Exchanges are subject to approval and must be requested within 7 days of receiving your order. Requests made after 7 days will no longer be accepted.

Exchange requests can be made within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Washed or worn items cannot be exchanged. Please note: returns are only accepted within 7 days from the date of delivery, and the shipping fee must be paid before we can send the replacement item. If we do not receive a response from you within 7 days of delivery, we will assume that you have chosen not to exchange the item.

You may contact us through our email hello@elfelipe.com.

Please include the following information:
1) Proof of Payment
2) Name, contact number and Order ID.
3) Photo of the wrong-sized or damaged item/s

We cover shipping costs only for exchanges of damaged items. Any shipping fees resulting from wrong sizes or customer preferences are the responsibility of the customer. Shipping fees must be paid before we can send the replacement item.

The size guide can be found under the ADD TO CART button on every product page. You can also access it via the SIZE GUIDE tab at the bottom of each page.

Yes, we usually restock sold-out items, especially basics, but it depends on the design. Designed items, such as printed polos, may not be restocked.

For bank payment:
Make sure you enter the correct bank details and take a screenshot of your payment.
Send the proof of payment along with your order number and name to hello@elfelipe.com , and someone from our team will get in touch with you.

For PayPal and PayMongo you will receive a payment confirmation from them. You can also check your PayPal app for the transaction confirmation.

Want to know our store locations? Click here: https://elfelipe.com/pages/contact

You can shop via:

• Shopee: shopee.ph/shopelfelipe
• Lazada: lazada.com.ph/shop/el-felipe
• Website: www.elfelipe.com

At El Felipe, sustainability is at the heart of what we do. We partner with Planet, Eden Reforestation Projects, Good API, Grassroots Carbon, Mast Reforestation, and Website Carbon to calculate and offset emissions, plant trees, save plastic bottles from the ocean and achieve carbon-neutral shipping on thousands of orders.

We also support the Feathers Project, helping underserved communities in the Philippines. Recently, we were awarded as the Leading Sustainable Fashion Brand 2025 – Philippines by the APAC Insider.

Learn more about our initiatives: #FELIPECARES

El Felipe partners with Good API which supports reforestation projects globally, including initiatives like the Eden Reforestation Projects. They plant trees for every order made at El Felipe, nurture ecosystems, provide livelihoods to indigenous communities, and safeguard wildlife habitats.

El Felipe and Good API works with Eden Reforestation to ensure cost-efficient reforestation by utilizing free or affordable resources, planting mangrove species that facilitate self-propagation, and minimizing costs associated with procurement and irrigation.

Website Carbon is a tool implemented by El Felipe to quantify carbon emissions released into the environment with each transaction. This enables us to offset emissions through various carbon offsetting initiatives, including reforestation projects and carbon removal efforts. This badge can be seen at the bottom of every page of our webstore.

With every order placed, a meticulous formula calculates the estimated shipping emissions. A portion of our revenue is then allocated to certified carbon removal companies, vetted by experts at Carbon Direct. These companies utilize the funds to extract the equivalent amount of carbon emitted during shipping. Any surplus funds are channeled into advancing carbon removal technologies.

El Felipe collaborates with pioneering organizations like Good API, Grassroots Carbon and Mast Reforestation. Grassroots Carbon assists ranchers in adopting land management practices that enhance soil and ecological health, capturing and storing more carbon in the soil. Mast Reforestation rejuvenates forests ravaged by wildfires, utilizing a blend of traditional forestry methods and cutting-edge technology to restore resilient, climate-adapted forests.

We have bid farewell to plastic and embraced eco-friendly alternatives. One innovative solution we've adopted is packaging made from cassava, a versatile and sustainable material that mimics the properties of plastic without the environmental repercussions. Additionally, we exclusively use recycled paper for our paper bags and individual packaging, minimizing waste and conserving precious resources. We have also establish a recycling facility in our HQ.

Beyond packaging, El Felipe prioritizes sustainability in all aspects of operations. El Felipe is made in the Philippines by Filipinos, for Filipinos. We collaborate with local craftsmen and women, promote fair labor practices, and invest in carbon offset projects. Our commitment to sustainability extends from sourcing sustainable fabrics to implementing zero waste initiatives and lean manufacturing practices.

By choosing El Felipe products, customers are supporting a brand deeply committed to environmental responsibility. Every purchase contributes to carbon offset initiatives and promotes eco-friendly practices. Together, we can drive towards a better, greener tomorrow and celebrate Filipino pride sustainably styled.

Sustainability isn't just a buzzword for us; it's a way of life. We believe that every decision, no matter how seemingly insignificant, has the power to make a difference. By prioritizing sustainability, we align ourselves with a brighter, greener future for generations to come, embracing eco-friendly practices and making a positive impact on the world around us.

Feathers Project is a nonprofit organization dedicated to serving vulnerable communities in the Philippines. At El Felipe, we’re proud to partner with them — most notably through our collaborative “The Hope Hoodie” initiative — so that every purchase contributes to real impact. Learn more about our collaboration here.